General terms and conditions

for the provision of services remotely, via the website www.nunofi.sk

Seller:

Nunofia s.r.o., Commercial Register of the District Court of Banská Bystrica, Company ID: 48170160, VAT ID: 2120074814, VAT ID: SK2120074814, registered office: Nunofia s.r.o.  Hviezdoslavova  30  974 01  Banská Bystrica, SR. Statutory body (manager): Ing. Vladislav Klajban.

Article I

General provisions

1. These general terms and conditions apply to contractual relationships that arise between the seller and the buyer within the meaning of Act No. 40/1964 Coll. Civil Code, as amended, within the meaning of Act No. 250/2007 on Consumer Protection and within the meaning of Act No. 102/2014 Coll. Act of 25 March 2014 on consumer protection in the sale of goods or provision of services based on a distance contract or a contract concluded outside the seller's premises and on amendments to certain acts (as amended by No. 151/2014 Coll., 173/2015 Coll., 391/2015 Coll.).
2. Contractual relations (as well as other legal relations that may arise from a contractual relationship) with legal entities or with natural persons - entrepreneurs (e.g. self-employed persons) are subject to the provisions of Act No. 513/1991 Coll. Commercial Code as amended.
3. Within the meaning of these general terms and conditions, the Seller is also:
   • a) the operator of the e-commerce system operated via the Seller's website listed in the header (hereinafter referred to as the "e-shop").
   • b) the operator of the information system/information systems within the meaning of the provision 136/2014 Coll. of the Act on the Protection of Personal Data and on Amendments to Certain Acts.
4. Seller's contact details:
   • Nunofia s.r.o., Commercial Register of the District Court of Banská Bystrica, Company ID: 48170160, VAT ID: 2120074814, VAT ID: SK2120074814, registered office: Nunofia s.r.o.  Hviezdoslavova  30  974 01  Banská Bystrica, SR. Statutory body (manager): Ing. Vladislav Klajban.
   • Email: obchod@nunofi.sk
   • Tel.: +421 48 412 3392
   • Supervisory body: Inspectorate of the SOI for the Banská Bystrica Region, Dolná 46, 974 00  Banská Bystrica 1, SR.
5. The buyer is any natural or legal person who has completed and sent an order via the seller's website, received an (email) notification of receipt of the order and paid the purchase price. The buyer is also any person who has placed an order by phone or by sending an email and confirmed acceptance of the seller's price offer by email and has also confirmed familiarization with these General Terms and Conditions.
6. A consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.  For the purposes of these Terms and Conditions, it is also stated that a consumer is a natural person - a non-entrepreneur. The amendment to Act No. 250/2007 Coll. on Consumer Protection, effective as of 01.05.2014, excluded from the definition of a consumer legal entities that purchase products or use services for personal use or for the use of members of his household. A consumer is not a corporate customer, i.e. a customer who purchases goods for a company (indicates his IČO, DIČ or IČ DPH when ordering). Corporate customers are also not entitled to return goods without giving a reason or withdraw from the contract within 14 days. The relationship between such a customer and the seller is not governed by the Civil Code, but by the Commercial Code. Natural persons who purchase goods for the performance of their profession are not consumers either.
7. The legislator defined a distance contract as a contract between the seller and the consumer agreed upon and concluded exclusively by means of one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, in particular by using a website, e-mail, telephone, fax, mailing list or offer catalogue. The definition of a distance contract also applies to situations where the consumer visits the seller's premises only for the purpose of obtaining information about the goods or services and the subsequent negotiation and conclusion of the contract takes place remotely. On the other hand, a contract in which there was personal interaction between the seller and the consumer and the negotiation of the contract took place in person, while the contract itself was concluded using means of distance communication and without the simultaneous presence of both parties, is not considered a distance contract. In such a case, the consumer is not exposed to the risks described, so there is no reason for increased protection. Similarly, the term distance contract should not include orders that the consumer places via means of distance communication with the sole purpose of requesting a professional to provide a service, such as in the case of a consumer who makes an appointment with a hairdresser by telephone. The subject of such a telephone call is usually only to agree on the date and time of a visit to the seller who is to provide the service. In such cases, it is therefore necessary to consider the moment of conclusion of the contract only when the contracting parties agree on the essential elements, i.e. on the subject matter of the contract and the price for the provision of the service, which usually occurs only in the simultaneous physical presence of the consumer and the seller.
8. A contract concluded outside the seller's premises is defined as a contract between the seller and the consumer:
   • concluded in the simultaneous physical presence of the seller and the consumer at a place that is not the seller's premises,
   • for which the conclusion was proposed to the seller by the consumer at a place that is not the seller's premises,
   • concluded at the seller's premises or by means of distance communication immediately after the consumer was individually and personally addressed by the seller at a place that is not the seller's premises, or
   • concluded during or in connection with a sales event.
9. A contract whose subject matter is the sale of goods is For the purposes of this Act, any contract means:
   • a) under which the consumer acquires a thing for consideration, in particular a purchase contract and a contract for work, or
   • b) the subject of which is the sale of goods and the provision of a service.
10. Business premises are defined as an establishment or other premises where the seller usually carries out his business activity or profession.
11. If a distance contract, under which the consumer is obliged to make a monetary payment, is concluded by electronic means, the seller is obliged to inform the consumer again, immediately before sending the order, explicitly, clearly and intelligibly about:
    • the main characteristics of the goods or the nature of the service to the extent appropriate to the means of communication used and the goods or service,
    • the total price of the goods or service, including all costs,
    • the duration of the contract, if it is a contract concluded for a fixed period, and if it is a contract concluded for an indefinite period or if it is a contract whose validity is automatically extended, also the conditions for terminating the contract, and
    • the minimum duration of the consumer's obligations arising from the contract, if the contract entails such an obligation for the consumer. This provision imposing a repeated information obligation on the seller is intended to ensure that the consumer carefully reads the essential information before completing his order and can thus make a well-considered decision about the purchase of the goods, or services
12. A supplementary contract is a contract under which the consumer acquires goods or is provided with a service that is related to the subject matter of a distance contract or an off-premises contract, if the goods are supplied or the service is provided by the seller or a third party on the basis of their agreement and when concluding it was foreseeable, taking into account the purpose of the contract, that the consumer will not be interested in fulfilling the obligations under this contract after the termination of the distance contract or off-premises contract.
13. For the purposes of this Act, a subscription agreement is understood to mean a contract by which the seller undertakes to deliver the ordered goods to the consumer at specified intervals or to provide a service during the prepaid period and the consumer undertakes to pay for this delivery or provision of the service the price for the relevant period of time.
14. By completing the order form and sending the order with the obligation to pay, the buyer also confirms that he has become familiar with these General Terms and Conditions, which form an integral part of each contract and are always accessible in the relevant section on the seller's website.
15. A durable medium is defined as a means that allows the consumer and the seller to store and reproduce information addressed to him in a form readable by the addressee of this information for as long as it is necessary for him from the point of view of protecting the interests arising from the mutual relationship between the consumer and the seller. The definition should primarily include information carriers such as paper, USB sticks, CD-ROMs, DVDs, memory cards or computer hard drives, as well as e-mails. In situations where it is important to provide information or documents in a certain form for reasons of legal certainty or due to the possible need to bear the burden of proof, the law in several places stipulates the obligation to provide them in a written form or on another durable medium. In comparison with the general civil law regulation of the form of legal acts (Section 40 of the Civil Code), the possibility of providing certain information or documents on a durable medium expands the spectrum of available means to include modern and currently increasingly used methods that equally well enable the purpose of preserving and unchanged reproduction of information important for both the consumer and the seller. A website is not considered a durable medium.
16. Electronic content is data that is produced and provided in electronic form, such as computer programs, applications, games, music, videos or texts, regardless of whether they are obtained by downloading, streaming from a tangible medium or in another way. Contracts for the provision of electronic content not supplied on a tangible medium are contracts whose subject matter is the provision of a certain service; on the other hand, if electronic content is supplied on a tangible medium such as a CD or DVD, the electronic content recorded on this medium is considered to be goods within the meaning of this Act.
17. An order is understood to be an order form completed and sent by the buyer and processed by the seller's store system. In the event that the buyer does not use the option of ordering via the order form in accordance with the previous sentence, an order is also considered to be a telephone order or an order sent by email, fax or post to the seller's address. The order contains information about the customer and the ordered product or service. Based on the order, an invoice is generated for the customer to pay the purchase price. If the buyer does not use the option of ordering via the order form, but places the order by phone, email, or post to the seller's address, the seller will send the buyer a price offer by email or in another way that they agree on.
18. The seller informs the buyer about the meaning of certain terms in connection with the products offered for sale via the website, which are located on the seller's website:
    • coin - metal (usually) round money (intended not only as a means of payment) of a certain weight and quality, marked with a sovereign or manufacturer's mark, nominal value, state emblem and year of issue.
    • Common quality - is a coin design that is identical to the design of coins used in common payment. contact, i.e. both the field and the relief are matte.
    • PROOF quality – is a top-quality coin, sometimes also referred to as "PP", whose field is highly polished and the relief is matte.
    • certificate – is a document determining the authenticity of a given product.
    • commemorative letter – is a document issued for issues of commemorative and collector coins, but has no face value.
    • banknote - is paper money officially issued by a (central or commercial) bank and is or at the time of issue was a valid currency in the territory of its issuance.
    • facsimile – is a copy or reproduction of a printed matter of historical value, in this case banknote or other valuables
    • medal - is a special type of sculpture. This sculpture is often used as a decoration, or is issued as a reminder of some significant event or anniversary.
    • perforation of a banknote - is the destruction of a banknote for various purposes.
    • numismatics - is the collecting of coins and banknotes. Mainly coins and banknotes that were in circulation or were intended for circulation are collected.
    • notaphily - is a collecting branch dealing with the collection and study of banknotes, paper money and means of payment.
    • philately - is the collection of postage stamps, valuables, postmark impressions and other types of philatelic material.
    • postage stamp - is a valuable used to pay for postal services

Article II

Ordering goods or services or services - conclusion of a purchase contract

1. Before concluding a contract concluded at a distance or a contract concluded outside the seller's premises, or if the contract is concluded on the basis of a consumer order, before the consumer sends the order, he clearly and intelligibly informs the consumer:
   • the main characteristics of the goods or the nature of the service to the extent appropriate to the means of communication used and the goods or service,
   • the trade name and registered office or place of business of the seller or the person on whose behalf the seller acts,
   • the telephone number of the seller and other data that are important for the consumer to contact the seller, in particular his e-mail address and fax number, if he has them,
   • the address of the seller or the person on whose behalf the seller acts, to which the consumer can make a claim for the goods or service, file a complaint or other initiative, if this address differs from the address specified in letter b),
   • the total price of the goods or service, including value added tax and all other taxes or, if, due to the nature of the goods or service, the price cannot be reasonably determined in advance, the method, how it is calculated, as well as the costs of transport, delivery, postage and other costs and fees, or, if these costs and fees cannot be determined in advance, the fact that such costs or fees may be included in the total price; if it is a contract concluded for an indefinite period or a subscription agreement, the seller shall inform the consumer of the total price for the billing period, and if this price cannot be determined in advance, of the method by which it is calculated,
   • the price for the use of means of distance communication that can be used for the purposes of concluding the contract, if it is a premium rate service number,
   • payment terms, delivery terms, the period within which the seller undertakes to deliver the goods or provide the service, information on the procedures for applying and handling consumer complaints, grievances and suggestions,
   • information on the consumer's right to withdraw from the contract, the conditions, period and procedure for exercising the right to withdraw from the contract; the seller shall also provide the consumer with a withdrawal form in accordance with Annex No. 3,
   • information that if the consumer withdraws from the contract, he will bear the costs of returning the goods to the seller in accordance with § 10(3), and if he withdraws from a distance contract, also the costs of returning the goods, which due to their nature cannot be returned by post,
   • information about the consumer's possible obligation to pay the seller the price for the performance actually provided in accordance with § 10(5), if the consumer withdraws from the service contract after having given the seller explicit consent in accordance with § 4(1) 6,
   • information that the consumer is not entitled to withdraw from the contract, or information about the circumstances under which the consumer loses the right to withdraw from the contract,
   • instructions on the seller's liability for defects in the goods or service under the general regulation,
   • information on the existence and details of the guarantee provided by the manufacturer or seller under stricter principles than those laid down in the general regulation,20) if the manufacturer or seller provides it, as well as information on the existence and conditions of assistance and services provided to consumers after the sale of the goods or provision of the service, if such assistance is provided,
   • information on the existence of relevant codes of conduct that the seller has undertaken to comply with, and on the manner in which the consumer can familiarise himself with them or obtain their text,
   • information on the duration of the contract, if it is a fixed-term contract; if it is a contract concluded for an indefinite period or if it is a contract whose validity is automatically extended, also information on the conditions for terminating the contract,
   • information on the minimum duration of the consumer's obligations arising from the contract, if the contract implies such an obligation for the consumer,
   • information on the consumer's obligation to pay an advance payment or provide other financial security at the seller's request and on the conditions applicable to its provision, if the contract implies such an obligation for the consumer,
   • information on the functionality, including applicable technical protection measures to secure electronic content, if appropriate,
   • information on the compatibility of electronic content with hardware and software of which the seller is aware or can reasonably be expected to be aware, if appropriate,
   • information on the possibility and conditions for resolving the dispute through an alternative dispute resolution system; The seller shall also provide a link to the alternative dispute resolution platform on its website, through which the consumer may submit a proposal for the initiation of alternative dispute resolution.
2. In accordance with §4 of Act No. 102/2014, the seller is obliged to ensure that the consumer expressly confirms that he has been informed that the order includes an obligation to pay the price. If the order requires the pressing of a button or the activation of a similar function on the seller's website, this button or function must be marked in an easily legible manner with the phrase "order with an obligation to pay" or a corresponding clear wording expressing the fact that the order includes an obligation to pay the price. The Seller hereby clearly informs that the order includes the obligation to pay the price.
3. An electronic order for products made in the form of a completed order form and subsequent payment of the purchase price in accordance with the generated invoice is a proposal to conclude a purchase contract by the Buyer. A proposal to conclude a purchase contract also means sending a price offer made by the Seller based on the Buyer's telephone or email order. In the case of a telephone or email order, the Buyer will pay the purchase price based on a mutually agreed method (e.g. based on an invoice issued and delivered by the Seller to the Buyer by post or electronically). The contracting parties will also agree on the method and address to which the subject of the order will be sent to the Buyer.
4. A distance contract is a consumer contract that is concluded between a business entity and  a consumer, while the consumer has the opportunity to familiarize himself with the content of the contract, but does not have the opportunity to influence its content. The contract is concluded for a fixed period and terminates upon the fulfillment of the obligations of the seller and the buyer. The seller informs the buyers that orders can be placed without registration, which is not mandatory but voluntary.
5. In accordance with Section 40, Paragraph 4 of the Civil Code, the written form is considered to be preserved even if the consumer's consent to the content of the contract is given, for example, by electronic means. However, the consumer's verbal consent expressed during a telephone call is not sufficient, even if the seller has an audio recording of the telephone call on which the consumer's consent to the conclusion of the contract is recorded, i.e. the conclusion of the purchase contract in this case occurs by written confirmation of the price offer by the buyer, also in electronic form
6. The acceptance of the product order by the seller, and therefore the conclusion of the purchase contract, occurs on the basis of written confirmation of the conclusion of the purchase contract, within the meaning of the Act on Consumer Protection in Distance Selling No. 102/2014 (specifically Section 6):
   • The seller is obliged to provide the consumer with a confirmation of the conclusion of the contract on a durable medium immediately after the conclusion of the distance contract, at the latest together with the delivery of the goods.
7. Paragraph 1 of Section 6 of the aforementioned Act No. 102/2014 establishes the obligation of the seller to provide the consumer with a confirmation of the conclusion of the contract on a durable medium immediately after the conclusion of the distance contract, which must contain all the information pursuant to Section 3(1) 1 of the Act, provided that the seller has not provided all this information to the consumer on a durable medium before sending the order or before concluding a distance contract.
8. If the subject of the contract is the provision of services or electronic content other than on a tangible medium, and the provision of services or electronic content is to begin before the expiry of the withdrawal period, the seller is obliged to provide the consumer with a confirmation of the consumer's prior express consent to the commencement of the provision before the expiry of the withdrawal period and a statement that the consumer has been informed of the consequences of granting this consent.
9. In the case of a contract concluded off-premises, the seller is obliged to provide the consumer with a copy of the concluded contract or a written confirmation of the conclusion of the contract without delay after the conclusion of the contract and, in the case of the provision of services or electronic content before the expiry of the withdrawal period, also a confirmation of receipt of the consumer's prior consent and a statement that the consumer has been informed of the consequences of granting this consent. With the consent of the consumer, these documents may be provided on another durable medium.
10. The Seller hereby informs the Buyer that the placing of the order does not require consent to the terms and conditions

Article III

Purchase price and payment terms

1. The price of products (goods) or services ordered through the online store (hereinafter referred to as the "purchase price") is always generated specifically for each customer - buyer.
2. In the case of an order through the online store, the purchase price and total costs are calculated in the order form and in the confirmation of the conclusion of the contract on a durable medium. In the event of an order being placed by telephone or electronically, the seller will send the buyer a price offer in a mutually agreed manner (e.g. electronically or by post)
3. The seller also informs the buyer that it does not guarantee the validity of purchase prices in the event of the same order in any period of time. For the avoidance of doubt, the purchase price generated in the event of a specific order does not change during the due date.
4. The price of products (goods) or services may change due to an obvious printing or other error regarding the price of the goods or service detected in the seller's system or published on the relevant e-shop for the goods or service.
5. The buyer is entitled to cancel/revoke the order (until the moment of receipt of the goods or service), as well as in the event that the buyer is notified of a change in the purchase price of an item due to an obvious printing or other error regarding the price of the goods. Cancellation by the buyer can also be made electronically or by telephone.
   • The method of payment of the purchase price (form of payment), including the total costs related to the order itself and the delivery of the goods, is specified in the order form. The buyer chooses the form of payment in the process of ordering the goods on the website of the shopping portal.
   • Payment of the purchase price: after choosing the method of payment of the purchase price (via the order form, by telephone or electronically), the buyer pays the seller the purchase price, including any other related costs (e.g. shipping fee, fee/price for cash on delivery, etc.) before the actual receipt of the goods, except for a separate written agreement between the seller and the buyer. The buyer is also entitled to pay when the order is issued and sent to the seller, with the payment being perceived as an advance payment for the purchase price and other calculated costs, however, the buyer is advised to pay only after the order is accepted by the seller (conclusion of the contract).
   • Payment for goods or services in advance: The seller may request payment for goods or services in advance:
     • for orders over €400 excluding shipping (advance payment is required based on an issued advance invoice by transfer to a bank account or in the case of mutual agreement with the seller and if the website of the online store has such a function, also via a payment gateway / online card payment or also via a so-called payment system - e.g. PayPal or GoPay.)
     • for goods or services that are sent abroad (advance payment is required based on an issued advance invoice by transfer to a bank account or in the case of mutual agreement with the seller and if the website of the online store has such a function, also via a payment gateway / online card payment or via a so-called payment system - e.g. PayPal or GoPay.)
     • When ordering goods or services that are not in stock or are manufactured only to order,  an advance payment of 50% of the price of the goods or services may be required. If the order is cancelled/cancelled during the production process, the advance payment is forfeited to the seller, who bears the costs of manufacturing the ordered goods. (advance payment is required based on the issued advance invoice by transfer to a bank account or in the case of mutual agreement with the seller and if the website of the online store has such a function, also via a payment gateway / online card payment or via a so-called payment system - e.g. PayPal or GoPay.)
6. The purchase price is considered paid on the day the funds are credited to the seller's account (or in the case of cash payment, at the moment of cash payment, or its confirmation by issuing a receipt)
7. Payment on delivery: the price for delivery is not included in the purchase price of the goods or service and its amount will be precisely calculated in the order form and confirmation of conclusion of a distance contract and/or also in an individual price offer sent to the buyer on durable medium. The Seller is entitled to unilaterally and at its own discretion internally determine the value (amount) of the total order, for which the Buyer no longer pays the price for cash on delivery. The fact of payment or non-payment of the price for cash on delivery by the Buyer is displayed in the case of an order via the order form in the order form itself on the website of the online store in question and for each separately created order, this value (amount) of the total order, which may have an impact on the (non-)payment of the price for cash on delivery, may differ. The Seller is entitled unilaterally, without the need to indicate a change in these General Terms and Conditions, to internally change and adjust the value of the order (concluded contract), for which the Buyer no longer pays the price for cash on delivery. This change does not affect the conclusion of the purchase contract.
8. Other fees: The seller is entitled to assess each order individually and unilaterally at its own discretion to internally determine an order in which the buyer, in addition to the purchase price for the goods or service, no longer pays any additional costs in connection with the payment method, the order amount and the delivery itself, without the need to indicate a change in these General Terms and Conditions by the seller. This change does not affect the concluded purchase contract. The purchase price of the goods or service, including all additional fees (e.g. related to the form of payment and the form of delivery of the goods), are stated in the order form, or in the case of an individual agreement on a durable medium and in the confirmation of the conclusion of the distance contract.
9. The basic currency for the goods or service is the EURO. Symbol: €.
10. Bank fees for the payment of the purchase price and transport costs by the buyer are governed by the contract between the buyer and the buyer's bank. The seller is not responsible for the amount of such or similar fees related thereto.
11. The costs of using electronic means of communication are governed by the contract between the buyer and his internet connection provider, or his electronic communication service provider. The seller is not responsible for the amount of such or similar fees related thereto.
12. The seller informs the buyer that it does not set a minimum order value. In accordance with Act No. 102/2014 Coll. Act on Consumer Protection in the Sale of Goods or Provision of Services Based on a Distance Contract or a Contract Concluded Outside Business Premises on Consumer Protection "The Seller may not refuse to sell to the Consumer a product that is displayed or otherwise prepared for sale, or refuse to provide a service that is within his operational capabilities".
13. The Seller may create an opportunity (possible form) on the website through which the Buyer may obtain a discount (in %) on the total purchased goods. The Seller is entitled to unilaterally, without the need to indicate a change in these General Terms and Conditions, change and modify the emergence, termination and conditions of the possible method (form) of obtaining such a discount. This change does not affect the conclusion of the purchase contract.

Article IV

Delivery of goods or services

1. The Seller delivers the goods in the ordered quantity and quality together with a written copy of these General Terms and Conditions, if he has not already delivered them, together with tax documents relating to the goods or services and other documents, if they exist and are typical for the given product.
2. Ak písomné vyhotovenie týchto Všeobecných obchodných podmienok nebolo kupujúcemu dodané s tovarom, je kupujúci povinný písomne oznámiť túto skutočnosť predávajúcemu v lehote 2 pracovných dní odo dňa prevzatia tovaru alebo služby, v opačnom prípade sa predpokladá, že povinnosť predávajúceho dodať písomný rovnopis týchto Všeobecných obchodných podmienok bola riadne splnená.
3. If a written copy of the so-called mandatory information for the marked product (including instructions for use, if attached to the product) was not delivered to the buyer with the goods in the Slovak language, the buyer is obliged to notify the seller of this fact in writing no later than 2 working days from the date of receipt of the goods or service, otherwise it is assumed that the seller's obligation to deliver a written copy of these General Terms and Conditions has been duly fulfilled.
4. If the buyer does not raise objections to the non-delivery of the goods or service and the non-delivery of documents delivered with the goods (or service) within two working days from the receipt of the goods, it is assumed that the goods were delivered to the buyer properly, unless the contrary is proven. At the latest together with the delivery of the goods, the seller shall provide the buyer with a confirmation of the conclusion of the contract on a durable medium.
5. Deadline for delivery of goods or (provision of) services: According to the Act on the Protection of Consumers in Door-to-Door Sales and Mail Order Sales, which also applies to the purchase of goods and services via the Internet, unless the seller and the consumer (buyer) agree otherwise, the seller is obliged to fulfill the consumer's order within 30 days of its delivery. If the seller fails to fulfill the contract because he cannot deliver the ordered goods or provide the service, he is obliged to inform the consumer immediately and to refund the price paid for the goods or the advance payment within 15 days, unless the seller and the consumer agree on a substitute performance. The place of delivery of the ordered goods or services is the address specified by the buyer in the order.
6. Availability of goods: Goods sold through the online store are also limited by the seller's current stock. Goods marked as "available" or "in stock" or "in stock" or with another designation indicating that these goods are available, the seller ships within 2 to 3 business days from the date of order confirmation. The seller confirms the availability of the goods in the order confirmation on a durable medium. Goods marked as "out of stock" are currently unavailable. Goods marked as "on order" or "available in stock at the supplier" or "availability 7-21 days" are shipped within this time frame, i.e. 7-21 calendar days The seller will immediately inform the buyer about the impossibility of delivering the goods or service, as well as in cases of force majeure or reasons for which the seller or carrier/delivery person/courier is not responsible. In this case, the seller will offer or provide the consumer with a substitute performance and proceed in accordance with the General Terms and Conditions and legal regulations.
7. The seller will deliver the goods or service to the buyer at the address specified by him when placing the order and exclusively to the person listed as the buyer. Delivery or release of the goods to a person other than the buyer is not possible without the specific prior written consent of the seller and the documents required by the seller. For this reason, it is necessary for the buyer to correctly provide his identification data when ordering the goods and the data for the delivery of the goods. The deliverer of the goods is entitled to use appropriate means to ascertain and verify with the person receiving the goods whether this person is the buyer and whether he is entitled to take over the goods.
8. If circumstances so require, the seller and the buyer may agree on an extension of the delivery period or on a replacement performance of the same quality and price. In the case of a special request, the delivery period is extended by additional working days, which will be notified to the buyer electronically. The delivery of the goods or service is carried out by handing it over to the buyer (or to a person authorized in writing by the buyer to take over the goods or service), or by handing it over to the first carrier for transportation.
10. The seller shall deliver the goods or services, in the territory of the Slovak Republic and European Union countries, by its own means to the hands of the buyer (or to a person authorized in writing by the buyer to take over the goods or services), or through third parties (transport, courier and shipping companies).
11. The transported product must be suitably and securely packaged. By signing the transport/delivery note, the buyer confirms in addition to delivery that the packaging was not damaged and the product was delivered completely in accordance with the order.  In the event of personal collection, in the event of visible damage to the goods or services, or detectable defects, the buyer is entitled not to take over the product. By taking over the goods or services, it is assumed that they did not have defects detectable during a personal inspection of the goods or services.
12. Dodanie tovaru mimo územia Európskej únie a na územie Tretích krajín je taktiež možné. Predávajúci však odporúča kupujúcemu, aby sa o možnostiach a spôsoboch odoslania a dodania tovaru, mimo územia Európskej únie a na územie Tretích krajín, informoval u predávajúceho pred samotným vykonaním objednávky tovaru alebo služby.
13. Method of delivery of goods: is stated in the order form, or in the case of an order by phone or email, the seller will provide the buyer with information about currently available forms of delivery of goods.

Article V

Acceptance of goods or services

1. In accordance with Act No. 102/2014 Coll. §7 par. 4, the goods are deemed to have been received by the consumer at the moment when the consumer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if
   • the goods ordered by the consumer in one order are delivered separately, at the moment of taking over the goods that were delivered last,
   • the goods consisting of several parts or pieces are delivered, at the moment of taking over the last part or last piece,
   • the goods are delivered repeatedly during a defined period, at the moment of taking over the first delivered goods.
2. The seller, forwarding, transport or courier company or delivery service is entitled to notify the buyer of the delivery of the goods by e-mail, SMS message or other suitable form (e.g. by telephone). The buyer also agrees that the seller provides this data of the buyer to the forwarding, transport or courier company. When taking over the goods or services, the buyer shall prove his identity to the carrier (e.g. through valid identity documents). These documents must clearly show the buyer's identity or authorization to take over the goods. Otherwise, the goods may not be handed over by the seller/carrier in order to avoid the situation where the goods are taken over by another third party who is not authorized to do so or who did not place the order in his own name at all.
3. If the buyer does not take over the product, the seller will store it in his premises or at the company's registered office and invite the buyer to pick it up. If the buyer does not pick up the product within 30 business days from the date of delivery of the written request, upon expiry of the period for additional receipt of the goods or service, the contractual relationship established by the purchase contract between the seller and the buyer shall terminate.
4. The risk of damage to the goods or service and liability for damage to the product shall pass to the buyer upon receipt, regardless of whether the buyer receives the product in person or through an authorized/authorized person.
5. After receipt of the goods or service, the buyer shall check the integrity of the packaging and the completeness of the delivery, in particular the number of transport packages (packages/shipments). In the event of any obvious defects found in connection with the goods or transportation of the goods, the buyer shall immediately notify the seller (electronic or telephone form is recommended). The buyer and seller will then agree on the next steps.
6. If damage to the packaging or shipment is detected, or if there is suspicion of unauthorized opening of the shipment, the seller recommends (does not force) the buyer not to accept the shipment from the carrier/delivery person. For the purposes of these terms and conditions, the seller informs the consumer that he does not impose any obligations on him beyond the scope of the law.
7. However, the above does not affect the consumer's right to make a complaint to the seller or the right to withdraw from the contract in a legal manner.
8. If the buyer does not raise objections to the seller regarding the non-delivery of the goods and the non-delivery of the relevant documents supplied with the goods within 48 hours of delivery of the goods, it is assumed that the goods were properly delivered to the buyer based on confirmed delivery and transport documents, unless the contrary is proven.

Article VI

Transportation

1. The seller's transport costs are not included in the purchase price of the goods or service. These will be quantified in the order form or in the individual price offer sent by email,  however, at the latest in the confirmation of the conclusion of the distance contract, and the buyer undertakes to pay them together with the purchase price.
2. Shipping / free shipping: The seller is entitled to unilaterally and at its own discretion internally determine the value or nature of the order, for which the buyer no longer pays the shipping price. The fact of payment or non-payment of the shipping price by the buyer will be displayed in the order or on the website of the online store. The seller is entitled to unilaterally, without the need to indicate a change in these General Terms and Conditions, change and modify the value or nature of the order (concluded contract), for which the buyer does not pay the shipping price. This change does not affect concluded purchase contracts.

Article VII

Withdrawal from the purchase contract

1. If the seller has provided the consumer with information on the right to withdraw from the contract in a timely and proper manner pursuant to Section 3(1)(h) of Act 102/2014 Coll., the consumer is entitled to withdraw from the contract concluded at a distance or from the contract concluded outside the seller's premises within 14 days from
   • receipt of the goods in the case of contracts the subject of which is the sale of goods,
   • conclusion of the contract for the provision of a service or
   • conclusion of the contract for the provision of electronic content not supplied on a tangible medium
2. If the seller has provided the consumer with information pursuant to Section 3(1)(h) of Act 102/2014 Coll. only subsequently, but no later than 12 months from the start of the withdrawal period under paragraph 1, the withdrawal period shall expire 14 days from the date on which the seller has additionally fulfilled the information obligation.
3. If the seller has not provided the consumer with information pursuant to § 3 paragraph 1 letter h) of Act 102/2014 Coll. nor within the additional period pursuant to paragraph 2, the withdrawal period shall expire 12 months and 14 days from the date on which the withdrawal period pursuant to paragraph 1 begins to run.
4. Information regarding the possibility (right) of withdrawing from the purchase contract: The consumer may withdraw from the purchase contract, even without giving a reason, within 14 calendar days from the date on which the consumer or a third party designated by him, with the exception of the carrier, takes over the product. This period ends 14 days after receipt of the goods. However, if the end of this period falls on a holiday, the period is extended to the next working day. The consumer may withdraw from a contract for the delivery of goods even before the withdrawal period has started.
5. The legal right to return goods without giving a reason only arises when the consumer has purchased the goods through:
   • a distance contract (a contract between the seller and the consumer agreed upon and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the seller and the consumer, in particular by using a website, e-mail, telephone, fax, mailing list or offer catalogue), and
   • a contract concluded outside the seller's business premises (a contract between the seller and the consumer concluded with the simultaneous physical presence of the seller and the consumer at a place other than the seller's business premises; a contract for the conclusion of which the consumer has proposed to the seller at a place other than the seller's business premises). the seller's premises; a contract concluded in the seller's premises or by means of distance communication immediately after the individual and personal address of the consumer by the seller at a place that is not the seller's premises or a contract concluded during or in connection with a sales event).
6. In such a case, the consumer is obliged to exercise his right to withdraw from the contract in writing, in documentary form (or in the form of a record on another durable medium, if the contract was concluded orally). He may do so within 14 days from the date of receipt of the goods. 
7. After receiving the notice of withdrawal from the contract the seller is obliged to return to the consumer without undue delay, no later than 14 days from the date of receipt of the notice, all payments received from him under the contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees. On the other hand, the consumer must return the goods or hand them over to the seller no later than 14 days from the date of withdrawal from the contract.
8. According to the law, only the consumer has the right to withdraw from the contract. A consumer is a natural person who, when concluding and performing a consumer contract, does not act within the scope of his/her business activity, employment or profession.
9. Procedure: When exercising the right to withdraw from the contract, the consumer shall inform the seller of his decision to withdraw from this contract by an unequivocal statement. The consumer may use the withdrawal form provided by the seller. In general, the consumer may exercise the right to withdraw from the contract in a written form or on another durable medium. In the event that the contract was concluded orally, any unequivocal statement (including oral) will suffice to exercise the consumer's right to withdraw from the contract, if it is clearly evident from it that the consumer's will is to withdraw from the contract. The burden of proof lies with the consumer. The law makes it easier for the consumer to withdraw from the contract by allowing him to use a withdrawal form containing all the essential elements of this act. The seller is obliged to pre-fill the form with his identification data and hand it over to the consumer before concluding a distance contract or a contract concluded outside the business premises. This is an important institute of consumer protection, primarily because it does not require the fulfillment of additional conditions for its application, and only a minimum of actions are required from the consumer in order to be able to withdraw from the contract. The sample form of the notice of withdrawal from the contract is available on the seller's website. If requested, it can also be sent to the consumer by e-mail or post. After withdrawal from the contract, the seller will refund to the consumer all payments made in connection with the conclusion of the contract, in particular the purchase price, including the costs of delivering the goods to the consumer. This does not apply to additional costs if you have chosen a type of delivery other than the cheapest standard delivery method offered by the seller. Payments will be refunded without undue delay, at the latest within 14 days from the date on which the seller receives the consumer's notification of withdrawal from this contract. Their payment will be made in the same way as the consumer used for payment, unless he expressly agreed to a different method of payment, without charging any additional fees. The seller also informs the consumer that he is obliged to send the goods back or hand them over to the seller or a person authorized by the seller to take over the goods within 14 days from the date of withdrawal from the contract. This does not apply if the seller proposes to collect the goods in person or through a person authorized by him. The withdrawal period is maintained if the consumer sends (sends) a notification of the exercise of the right to withdraw from the contract before the withdrawal period expires, i.e. no later than the 14th day from the date on which the withdrawal period began to expire, or if the end of this period falls on a holiday, the period is extended to the next working day. The seller recommends (but does not order) the consumer to send the returned goods by registered mail and, in the case of a higher value, to insure such a shipment. The seller informs the consumer not to send the returned goods to the seller by cash on delivery. The seller informs the consumer that, within the meaning of Act No. 102/2014 Coll. §9 par. 5: When withdrawing from a contract, the subject of which is the sale of goods, the seller is not obliged to return the payments to the consumer under paragraph 1 before the goods are delivered to him or until the consumer proves that the goods have been sent back to the seller, unless the seller proposes that the goods be collected in person or through a person authorized by him.
10. Seller's address (for exercising the right of withdrawal): Nunofia s.r.o., Kuzmányho 5, 974 01 Banská Bystrica, SR
11. E-mail address (for any further information about the procedure for exercising the right of withdrawal as well as for the possibility of sending an electronic exercise of the right of withdrawal): obchod@nunofi.sk
12. The consumer acknowledges the fact that if gifts are provided with the goods, the gift a contract between the seller and the consumer concluded with the condition that if the consumer exercises his right to withdraw from the contract pursuant to Section 7 of Act No. 102/2014 Coll., the gift contract becomes invalid and the consumer is obliged to return the related gifts, etc., together with the returned goods.
13. Withdrawal from the contract is effective when the withdrawal form or other clearly formulated expression of the consumer's will reaches the seller. The consequence of withdrawal from the contract is, in accordance with Section 48, paragraph 2 of the Civil Code, that the contract is cancelled from the beginning, i.e. it is regarded as if it had never been concluded. This implies that the parties to the cancelled contract are obliged to settle the matter with each other according to the principles of unjust enrichment (they will return what they have already fulfilled). If the notification containing the legal act of withdrawal from the contract cannot be delivered to the seller through no fault of the consumer, whether due to the recipient not accepting the shipment or the non-existent one, or incorrect correspondence or e-mail address (provided that the consumer sent the notification to the correct address provided by the seller), the general principle of delivery under civil substantive law shall apply, according to which an expression of will against an absent person is effective from the moment it reaches him (Section 45(1) of the Civil Code). The Supreme Court of the Slovak Republic, in its resolution of 28 January 2011, file no. 5 Cdo 129/2010, stated that "an expression of will is effective (effective) immediately against a present person (i.e. a person directly participating in a legal act performed by another person). An expression of will must reach an absent person (i.e. a person with whom the person performing the legal act is not in direct contact); it does not have to be delivered to him (received by the addressee). The expression of will reaches an absent person when he finds himself within the sphere of his disposition. Reaching the sphere of disposition can be understood as the expression of will reaching such a sphere within which it can be reasonably expected that the addressee will become acquainted with the content of the given document (can objectively become acquainted with it). (...) For effective delivery to an absent person, it is not necessary for the addressee to actually become acquainted with the expression of will, it is sufficient that he had an objective opportunity to do so.”
14. The seller’s obligations upon withdrawal from the contract pursuant to Section 9 of Act No. 102/2014 Coll.:
    • The seller is obliged to return to the consumer without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal from the contract, all payments received from him under the contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees; this does not affect the provision of Section 8, paragraph 5 of the Act.
    • The seller is obliged to refund the consumer the payments under paragraph 1 in the same way as the consumer used for his payment. This does not affect the consumer's right to agree with the seller on another method of payment, if no additional fees are charged to the consumer in connection therewith.
    • The seller is not obliged to reimburse the consumer for additional costs if the consumer has expressly chosen a method of delivery other than the cheapest standard method of delivery offered by the seller. Additional costs are understood as the difference between the costs of delivery chosen by the consumer and the costs of the cheapest common delivery method offered by the seller.
    • If, based on a contract concluded outside the seller's premises, the goods were delivered to the consumer's home at the time of conclusion of the contract and, due to their nature, it is not possible to send the goods back to the seller by post, the seller is obliged to ensure the collection of the goods at his own expense within the period referred to in paragraph 1.
    • When withdrawing from a contract for the sale of goods, the seller is not obliged to refund the payments to the consumer pursuant to paragraph 1 before the goods are delivered to him or until the consumer proves that the goods have been sent back to the seller, unless the seller proposes that the consumer collect the goods in person or through a person authorized by him.
15. The consumer has the right to unpack and test the goods in order to determine their properties and functionality. However, if the goods are damaged, broken or malfunction, then the buyer is responsible for such a reduction in the value of the goods.
16. The seller informs the consumer that the law (§7(6) of Act 102/2014 Coll.) exhaustively defines which contracts cannot be withdrawn from. These mainly concern cases in which it is objectively impossible to return the provided performance or in which the seller would have to sell the returned performance to another consumer with considerable difficulty. Such a case is, for example, wine delivered long after the conclusion of the contract of a speculative nature, where its value depends on fluctuations in market prices ("vin en primeur"). Furthermore, the right to withdraw from the contract would not be appropriate to apply to goods that are manufactured according to the consumer's specifications or that are clearly custom-made, as well as to goods that are, by their nature, inseparably mixed with other items after delivery. The provision of the right of withdrawal to the consumer is also excluded for certain services where the conclusion of the contract leads to the reservation of a certain capacity, which the seller could have problems fulfilling after exercising the right of withdrawal. This could happen, for example, in the case of hotel reservations or holiday cottages, cultural or sporting events.
17. The consumer cannot withdraw from a contract the subject of which is:
    • the provision of a service, if its provision began with the consumer's express consent and the consumer declared that he was duly informed that by expressing this consent he loses the right to withdraw from the contract after the service has been fully provided, and if the service has been fully provided,
    • the sale of goods or the provision of a service, the price of which depends on price movements on the financial market, which the seller cannot influence and which may occur during the withdrawal period,
    • the sale of goods made to the consumer's specific requirements, goods made to measure or goods intended specifically for one consumer,
    • the sale of goods subject to rapid deterioration or spoilage,
    • the sale of goods concluded in protective packaging that is not suitable for return for health or hygiene reasons and whose protective packaging was broken after delivery,
    • sale of goods that, due to their nature, can be inseparably mixed with other goods after delivery,
    • sale of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, while their delivery can be carried out after 30 days at the earliest and their price depends on market price movements that the seller cannot influence,
    • performance of urgent repairs or maintenance that the consumer has expressly requested from the seller; this does not apply to service contracts and contracts whose subject matter is the sale of goods other than spare parts necessary for carrying out repairs or maintenance, if they were concluded during the seller's visit to the consumer and the consumer did not order these services or goods in advance,
    • sale of sound recordings, video recordings, audiovisual recordings, books or computer software sold in protective packaging, if the consumer has opened this packaging,
    • sale of periodicals, with the exception of sales under a subscription agreement and the sale of books not supplied in protective packaging,
    • provision of accommodation services for purposes other than accommodation, transport of goods, car rental, provision of catering services or provision of services related to leisure activities and under which the seller undertakes to provide these services at the agreed time or within an agreed period,
    • provision of electronic content other than on a tangible medium, if its provision has begun with an express with the consent of the consumer and the consumer has declared that he has been duly informed that by expressing this consent he loses the right to withdraw from the contract.
18. However, no legal regulation grants the consumer the right to return goods without reason, purchased in a so-called brick-and-mortar store (store). If the seller offers such an option (or the option of exchanging goods for other goods) to the consumer, he does so beyond the scope of his obligations. The right to return or exchange goods without reason is not legally enforceable. In the classic form of sale (in a brick-and-mortar store), the following generally applies: If the purchased goods do not meet the requirements, whether in size, shape, price, color or if the gift is inappropriate, duplication, etc., this is not a product defect. The buyer does not have the right under the law to force the seller to exchange the goods or refund the money if the product is free of defects. No legal regulation stipulates the seller's obligation to return the buyer's money or provide an exchange for other goods if the product is flawless. It only depends on the mutual agreement between the buyer and the seller and the seller's willingness to accommodate the consumer. The fact that some sellers provide the advantage of returning goods within certain days of purchasing the product is only within the framework of their business policy and then they set the conditions themselves (number of days, exchange for vouchers, purchase credit, exchange for other goods, original packaging, original tags...) It is considered a different case if the seller declares the possibility of returning the product or the possibility of exchanging it for other goods by "public promise" in writing, in a sign in the store or in the general terms and conditions. In that case, he is obliged to comply with the conditions set by him. Before purchasing a product in a "brick and mortar" store, the consumer should always inquire about the possibility of returning the goods, or whether the seller allows the exchange of goods and under what conditions. Statutory withdrawal from the contract without giving a reason is possible for contracts concluded at a distance or for contracts concluded outside the seller's premises. In the event that the purchased product shows a defect, the buyer has the right to file a proper complaint during the warranty period. The procedure for filing and handling a complaint is regulated by Act No. 250/2007 Coll. on consumer protection, as amended.
19. If the seller discovers during the processing of the order that the content of the documents supplied is defamatory, or in conflict with the moral and ethical views of the seller, or generally binding legal regulations, or with other legal conflicts (e.g. the sale of alcoholic, tobacco or other legally regulated products to persons under 18 years of age), the seller is entitled to withdraw from the purchase contract by delivering a written notice of cancellation of the order confirmation by email. The buyer is not entitled to any compensation, except for the right to a refund of the purchase price already paid, or part thereof in the form of an advance payment.
20. The seller is also entitled to withdraw from the purchase contract until the moment of dispatch of the goods, in particular due to the current unavailability of the ordered goods by the buyer. However, the seller is obliged to inform the buyer immediately about the withdrawal to the e-mail address specified by the buyer in the order. Before withdrawal, the seller is entitled to offer the buyer a substitute performance. The buyer has the right to refuse the substitute performance and withdraw from the purchase contract.
21. For withdrawal from the contract by buyers who are business entities, the legal conditions set out in the Commercial Code apply.
22. The seller informs the buyer, who is not a consumer, but a corporate customer, that corporate customers are not entitled to return the goods without giving a reason by exercising the right to withdraw from the contract within a period of 14 days.  Customers who purchase goods clearly for the purposes of performing their profession also do not have the right to withdraw from the contract - the law specifically refers, for example, to authorized architects, authorized civil engineers and lawyers. The seller is therefore not legally obliged to return the goods within 14 days from corporate customers and customers who purchase the goods clearly for the purposes of their profession.
23. The seller informs customers about the supervisory authorities:
    • State administration bodies in the field of public health and the State Veterinary and Food Administration
    • Public Health Office of the Slovak Republic and regional public health offices
    • Slovak Trade Inspection, which supervises the offer and sale of products and the provision of services,
      • which, according to their material competence, are not supervised by the bodies referred to in letters a) and b), or
      • during or in connection with a sales event.
24. The general market surveillance authority in consumer protection on the internal market pursuant to Act No. 128/2002 Coll. The Slovak Trade Inspection Authority is responsible for state control.

• www.soi.sk - this website also provides telephone and fax contact details for the Central Inspectorate of SOI and the SOI inspectorates for the given region, in accordance with the territorial organization of the Slovak Republic.
• The Slovak Trade Inspection, as an internal market control authority, does not examine the merits of complaints, but only whether all legal conditions relating to complaints arising from the Consumer Protection Act have been met.

Article VIII

Complaints Procedure

1. The seller is obliged to properly inform the consumer about the scope, conditions and method claim, including information on where the claim can be made, as well as on the performance of warranty repairs. The Claims Procedure must be made available in a visible place accessible to the consumer. The Claims Procedure is available to buyers on the website of the online store in the section "Claims Procedure". At the request of the consumer (or buyer with a business registration number), the Claims Procedure can also be sent in electronic form or in paper form to the address chosen by him.
2. Warranty period: For all goods purchased on the basis of civil law relations, the warranty period is 24 months as standard in accordance with the legal regulations of the Slovak Republic, unless the legal regulations of the Slovak Republic provide for a shorter period for certain types of goods. If the item being sold, its packaging or the instructions attached to it indicate a period of use, the warranty period will not end before the expiry of this period. The seller may extend the statutory period. The length of the extended warranty period is always indicated on the warranty certificate. Unless a different warranty period is indicated in the warranty certificate, the period of 24 months applies. The warranty period consists of the statutory period (24 months) and, if applicable, an extended period. Within the statutory warranty period, complaints are governed by the Civil Code No. 40/1964 Coll. §§ 619-627, taking into account these complaints procedures. (In the case of an extended period, complaints are governed exclusively by these procedures.) If the item is used, the buyer and seller may also agree on a shorter warranty period, but not shorter than 12 months. For goods sold at a lower price due to a defect or incompleteness, the warranty does not apply to the defects due to which the lower price was agreed.
3. The consumer may file a complaint at any of the seller's establishments where complaints can be accepted with regard to the products sold or services provided, or at a designated person who is obliged to handle the complaint. If the nature of the product allows it, the consumer shall hand over the product to the seller (designated person) when filing a complaint. If the nature of the product does not allow the product to be delivered to the seller (designated person), the consumer may, when filing a complaint, request the removal of the defect at the location where the product is located or agree with the seller (designated person) on the method of transporting the product. When filing a complaint, it is necessary to provide proof of purchase and/or a warranty certificate (if one was issued to the consumer). The seller is obliged to issue a confirmation to the consumer when filing a complaint. If the complaint is made by means of distance communication (e.g. by e-mail), the seller is obliged to deliver the confirmation of the complaint to the consumer immediately, but at the latest together with the document on the settlement of the complaint. The confirmation of the complaint does not have to be delivered if the consumer has the opportunity to prove the claim in another way. The seller is obliged to settle the complaint no later than 30 days after its settlement. The period for settling the complaint begins on the day following the day the complaint was lodged. The period for settling the complaint cannot be extended in any way. After its futile expiration, the consumer is entitled to withdraw from the contract and a refund for the claimed product.
4. If the consumer has filed a complaint within the first 12 months from the purchase, the seller may handle the complaint by rejecting it only on the basis of a professional assessment; regardless of its result, the seller shall bear all costs
5. If the consumer has filed a product complaint after 12 months and the seller has rejected it, the seller is obliged to state in the document on the settlement of the complaint to whom the consumer can send the product for a professional assessment (court expert, authorized person, designated person). If the expert assessment is in the consumer's favor, the consumer may file the complaint again; a re-filed complaint cannot be rejected. The costs of the professional assessment as well as all other related reasonably incurred costs shall be borne by the seller. The seller is obliged to reimburse the consumer within 14 days from the date of re-submission of the complaint all costs incurred for the professional assessment, as well as all other related costs.
6. For all goods purchased by corporate customers, based on a business relationship, (in accordance with the Commercial Code), the warranty period - "quality guarantee" is set by the seller  for 12 months. The procedure of the seller and the buyer (having a company registration number) when exercising rights arising from the seller's liability for defects in goods purchased through the online store is specified in more detail in the Complaints Procedure, listed on the relevant website of the online store in the section "Complaints Procedure". The Complaints Procedure can be sent to the buyer's request in electronic form or in paper form to the address chosen by him.
7. More detailed information regarding the procedure for resolving complaints is provided in a separate section entitled "Complaints Procedure" on the seller's website. The Complaints Procedure, including comprehensive relevant information for the buyer, can be sent to the buyer's request in electronic form or in paper form to the address chosen by him.

Article IX

Information on alternative dispute resolution online (RSO) for e-shop

1. The seller hereby informs customers (consumers) that on February 1, 2016, Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes and on amendments and supplements to certain acts will enter into force. The aim of this act is to create a new opportunity for consumers to resolve their dispute with the seller quickly, effectively, less formally and, above all, free of charge, or with minimal costs.  This is about reaching an amicable solution or agreement between the consumer and  to the seller on the resolution of the dispute, which becomes a binding legal basis after both parties agree to its wording.
2. The bodies of alternative dispute resolution under the law are the Regulatory Authority for Network Industries, the Regulatory Authority for Electronic Communications and Postal Services and the Slovak Trade Inspection. In addition, the Slovak Trade Inspection is in the position of a so-called residual entity, which means that it will be authorized to resolve disputes in which the competence of other bodies is not determined, except for disputes arising from contracts for the provision of financial services.
3. According to §11 of the Act 391/2015 on alternative dispute resolution for consumer disputes and on amendments and supplements to certain laws, the consumer has the right to contact the seller with a request for redress if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. In the event of a dispute with the seller, the consumer has the right, after exhausting all options for resolving the dispute, to contact an alternative dispute resolution entity, the value of which is higher than €20. The legal regulation applies not only to "domestic" disputes, but also to "cross-border" disputes, i.e. disputes between foreign consumers and sellers in the Slovak Republic. The alternative dispute resolution entity shall terminate the dispute within 90 days from the date of its initiation, and shall notify the claimant of any extension of the period by 30 days (even repeatedly).
4. If the consumer is not satisfied with the way the seller has handled his complaint or otherwise violated his rights, in that case he has the option of filing a motion with the relevant entity. This does not exclude the possibility of resolving his dispute through court. In order to ensure the smooth course of dispute resolution, the law requires mandatory cooperation from the seller.
5. Alternative dispute resolution body: Slovak Trade Inspection, Central Inspectorate, Department for International Relations and Alternative Resolution of Consumer Disputes, Prievozská 32, p.p. 29, 827 99 Bratislava 27, Slovak Republic.
   • website: http://www.soi.sk/sk/Alternatnive-riesenie-spotrebitelskych-sporov.soi
   • email: ars@soi.sk, adr@soi.sk 
6. The consumer may submit a proposal in the manner specified in Section 12 of Act 391/2015 Coll. on alternative dispute resolution for consumer disputes and on amendments and supplements to certain laws, also electronically via the online dispute resolution platform (ODR) at:http://ec.europa.eu/consumers/odr/index_en.htm
7. Alternative dispute resolution is reserved exclusively for consumers who are natural persons, not for purchasing businesses. The dispute resolution takes place between the consumer and the seller who concluded a distance contract and whose dispute has a value higher than €20.
8. The seller hereby informs consumers about the possibility of individually submitting requests, proposals, suggestions and attempts to avoid disputes electronically to the email address:obchod@nunofi.sk

Article X

Protection of personal data and privacy

1. The consumer's personal data is processed in accordance with Act No. 122/2013 Coll. on the protection of personal data, as amended by Act No. 84/2014 Coll. (the full text of the Act of 30.05.2014 is set out in the Collection of Laws under number 136/2014 Coll.) (hereinafter referred to as the "ZoOOU"). The consumer acknowledges that the seller processes his personal data, for the purpose of concluding a contract and delivering goods or services, to the extent of: name, surname, delivery address, telephone number, email address (hereinafter collectively referred to as "personal data") in the information systems of the operator (seller). The affected person provides the IS operator with the above personal data voluntarily, without coercion or coercion from the operator, via the website of the seller's online store (e-shop).
2. Providing personal data to third parties: in the case of e-shops, third parties are considered to be, for example: courier and delivery companies, both those that provide their services on the basis of a special law (e.g. Act No. 324/2011 Coll. on postal services and on amendments and supplements to certain acts, as amended (hereinafter referred to as the "Act on Postal Services") and also those that are not governed by this or other special law. In both cases, however, these are entities that, in their own name and on their own responsibility, deliver goods ordered in the e-shop to the customer. The legal basis for processing personal data upon delivery and possible verification of the identity of the person upon receipt of the goods is the law (Section 10, paragraph 3, letter b) of the Act - the contract by which the customer ordered the goods. The processing of the personal data of the e-shop customer for the purpose of delivering goods through a selected delivery person does not require his consent. It should be added that the Act on Postal Services  is the legal basis for processing the customer's personal data for the purpose of providing postal services (delivery, collection or distribution of the shipment) for entities governed by this law. The Seller hereby informs its customers about a third party, namely Heureka Shopping s.r.o. (hereinafter referred to as "Heureka"), and further informs that the operator is authorized to send personal data of customers in the scope of e-mail addresses used in purchases on the website of the online store, to the operator of the Heureka.sk portal for the purpose of generating and sending a purchase satisfaction questionnaire within the framework of the Verified by Customers program, in which the Seller's online store is involved. The operator of the Heureka.sk portal is in the position of a personal data processor towards the Seller's company pursuant to Section 8 of Act No. 122/2013 Coll. on the Protection of Personal Data. Sending e-mail addresses applies to all customers who have not expressed their disagreement with the sending of commercial communications pursuant to Section 62(3) of Act No. 351/2011 Coll. on electronic communications and is made after each purchase in an online store. The operator of the Heureka.sk portal is entitled to use the provided e-mail address solely for the purpose of generating and sending a satisfaction questionnaire, in accordance with the Terms and Conditions of the Verified by Customers program available at http://sluzby.heureka.cz/napoveda/podminky-a-dulezite-dokumenty/ The operator of the Heureka.sk portal stores the provided e-mail addresses for the period during which our company is included in the Verified by Customers program, or for the period when the customer expresses his disagreement with the sending of commercial communications to our company or directly to the operator of the Heureka.sk portal, which he is given the opportunity to do in each individual questionnaire. In accordance with Section 18 of the Personal Data Protection Act, if the controller is notified by the data subject or if the data subject exercises his or her right with the controller, or if the controller itself discovers that he or she has provided incorrect, incomplete or outdated personal data to a third party, or that he or she has provided them without a legal basis, he or she is obliged to notify everyone to whom he or she has provided them in writing without undue delay. The operator shall state in the notification what corrective measures it has taken, in particular whether it has blocked, supplemented, corrected, updated or destroyed the personal data, and what measures it requests the third party to take. The third party is obliged to take the required measures based on the notification pursuant to paragraph 1, in particular to block the personal data in the information system and to supplement, correct, update or destroy them without undue delay.
3. The consumer acknowledges that he is obliged to provide his personal data (when ordering from the web interface of the store) correctly and truthfully and that he is obliged to inform the seller without undue delay of any change in his personal data. The personal data provided will be processed only by the seller or by a processor designated by him.
4. In the event that the buyer also performs a so-called registration on the website, the seller hereby informs him that the registration may also include consent to sending promotional emails from the seller's online store. In the event of an order being placed without registration, the seller may offer the buyer the option of receiving news by email. Promotional emails will be sent a maximum of three times a month and the size of individual email messages will not exceed 750kB. You can cancel the email newsletter service at any time at the seller's email address.
5. The consumer has the option at any time to exercise the so-called rights of the data subject. The rights of the data subject are set out in §28 of Act No. 122/2013 Coll. on the protection of personal data, as amended by Act No. 84/2014 Coll. (136/2014 Coll. full text of the Act on the Protection of Personal Data).
6. The Seller, as the operator of information systems, provides further information regarding the processing of personal data in a special section on the website.
7. “Personal Data Protection” in pdf format can be downloaded here: 

Personal Data Protection Nunofi.sk

The General Terms and Conditions apply in the version published on the Seller's website and approved by the relevant company body. The version of the General Terms and Conditions is effective from 01.08.2017